Support

Pre-sales

Pre-sales and Account Questions

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Easter vacation: We will be closed from 17 April 2025 16:00 UTC to 21 April 2025 06:00 UTC due to observing the Christian Easter holiday. Support will be closed during that time for both new tickets, and replies to existing tickets.

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!