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Site Restoration

#41793 error message: well-known/pki-validation/gsdv.txt for writing when trying to install backup

Posted in ‘Site restoration’
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Environment Information

PHP version
8.2.28
CMS Type
Joomla!
CMS Version
5.2.4
Backup Tool Version
10.0.2
Kickstart version
8.0.6

Latest post by nicholas on Friday, 04 April 2025 05:09 CDT

Thursday, 03 April 2025 16:06 CDT

aimlesslady

I took a backup, both zip and jpa, and installed it in a new directory to test the backup and make the update before I do it on the live site. When I ran Kickstart, it stopped after 3/4 of the way then sent an error message:

well-known/pki-validation/gsdv.txt for writing

I also tried to install it without Kickstart and just extract it. That worked until I opened the administrator and it showed this error message:

An error has occurred.
0 Failed opening required '/home/customer/www/aotsbackup.autismontheseas.com/public_html/administrator/components/com_akeebabackup/vendor/autoload.php' (include_path='.:/usr/local/php82/pear')
What can be causing this and how do I resolve it?

 

Thursday, 03 April 2025 16:52 CDT

nicholas

The error you get after the restoration says there are missing files. I believe that is related to your failed archive extraction since the file referenced is definitely shipped with the software; it's what loads all the dependencies.

You can ignore the extraction error in Kickstart by checking the "Ignore most errors" option.

Alternatively, you can change the permissions of the .well-known/pki-validation/gsdv.txt file so that Kickstart can write to it. Please note that .well-known is a hidden directory; you will need to tell your hosting control panel's file manager or your (S)FTP client to display hidden files to be able to see it and its contents.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 April 2025 21:14 CDT

aimlesslady

I tried again with a fresh jpa backup and got a message that the well-known folder can not be created. I deleted the existing well-known folder and the extraction was completed. The installation also was completed but when I logged into admin panel I got this error:

An error has occurred.
0 Failed opening required '/home/customer/www/aotsbackup.autismontheseas.com/public_html/administrator/components/com_akeebabackup/vendor/autoload.php' (include_path='.:/usr/local/php82/pear')
How can I fix this?

 

Friday, 04 April 2025 05:09 CDT

nicholas

Try removing the following folders:

  • plugins/actionlog/akeebabackup
  • plugins/console/akeebabackup
  • plugins/pagecache/akeebabackup
  • plugins/quickicon/akeebabackup
  • plugins/system/backuponupdate
  • plugins/task/akeebabackup
  • plugins/webservices/akeebabackup

Log into your site and install Akeeba Backup twice in a row, without uninstalling it before or in between.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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