Support

Site Restoration

#41567 Problems with connection to database

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Joomla!
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Sunday, 09 March 2025 15:17 CDT

directivecz

Hi,

I have problem with restoration sites. I am using Kickstart for several years but now I have problems on 2 sites: radlas.cz and alpas-brno.cz. I tried different versions of Kickstart (from 4-8), different PHP 5-8, different providers. And always the same problem with connection to database. I have correct passwords, I try them login to PHP admin, but Kickstart not working with it. It is very urgent. Can you help me?

 

Tomáš Štancl

Školní 854/14

66434 Kuřim

IČ: 74265644, DIČ: CZ8303113522

nicholas
Akeeba Staff
Manager

Kickstart only extracts the backup archive. It does not restore your site. The site's database restoration and site reconfiguration are handled by the restoration script included in your backup archive at backup time. This information is printed on your screen every time you run Kickstart, and is included in our video tutorials and documentation.

The error is coming from your database. First, make sure that you have entered your database information correctly. Also verify that you have given the database user the full privileges to the database.

If that is not enough, it is likely that you have backed up database triggers, stored procedures, or functions which require additional privileges to restore. If this is the case, you will need to talk to your host to find out what are the next steps they can offer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system

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