Support

Site Restoration

#41430 error on restoration

Posted in ‘Site restoration’
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Environment Information

PHP version
8.2
CMS Type
WordPress
CMS Version
6
Backup Tool Version
8.2.7
Kickstart version
8

Latest post by nicholas on Monday, 16 December 2024 08:00 CST

raunhar
An error occurred

Could not open /home2/jindal/public_html/wp-content/uploads/2021/08/about-new-testimonial-bg-1170x680.jpg for writing.

Can we skip the files that do not get uploaded

nicholas
Akeeba Staff
Manager

Does this file already exist? If it does, you can try deleting existing files with wrong ownership/permissions (basically, the wp-content/uploads directory) and retry the restoration.

If the file does not exist check the available disk space. Do remember that cPanel does not always show up-to-date information, or even all of the relevant information. Best ask your host if you have exceeded any limits such as your assigned disk space quota, or your account's inode limit.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

raunhar

The backup is 2 months old. How to skip the files which are not uploading. There is enough space on server

ANd when I tried restoring on another domain, it did without any issue.

nicholas
Akeeba Staff
Manager

You have already determined that neither the backup nor the backup extraction script is a problem by extracting it on a known good server. So, we can rule out a broken backup as the issue.

The "not uploaded" message might be confusing you. It really means "cannot write into this file". We need to know why the file is not being written to give you appropriate guidance.

You might be running out of free space. You said you have already checked that, so I am not expanding further.

You might be running out of your inode limit, i.e. the maximum number of file you are allowed to create in your hosting account. You have to ask your host if this is the case. If this is the case, I cannot help you; it's a limit imposed by the hosting company you selected and you'd need to talk it through with them.

You might have a permissions issue which does not allow writing into the file or directory. That's why I asked you if there are existing files or folders. If this is the case, I already told you that you can try removing the existing files to allow the restoration to proceed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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