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Latest post by tampe125 on Thursday, 12 December 2024 02:52 CST
Dear Sir/Ma'am:
I accidentally deleted my website. Was just going to delete a folder, but I failed to check that I was not yet inside that folder.
I tried running kickstart but I get an "unexpected error" message.
Attaching:
1. the folder that I accidentally deleted. Sorry I didnt think of saving the files to trash.
2. the error message.
Can I please ask help restoring.
Thank you so much. Your help is much appreciated. So grateful again.
Best regards,
Roberto Jr.
Hello,
first of all, save the backup archive somewhere else. Since this is the last copy you have, you do not want to delete it by accident.
Your attachments were not uploaded, so I can only guess your error message. Can you please upload the image somewhere and paste here the share link so I can review them?
The culprit could be the PHP version. On the new website, delete the .htaccess file and then inside your hosting control panel select PHP 8.0.
Then upload kickstart.php file again and give it another try.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Dear Sir Davide:
Thank you so much for the help.
And I apologize for the late reply as I travelled to a country where internet was so bad.
Attaching here screenshots of the error and my wiped out directory.
My website uses a template that will not work with php8 and above. That is why I am still using php7.4.
Last July I was able to successfully restore my site using the same kickstart version and backup files.
Thank you again Sir Davide. I am grateful for the support.
Looking forward.
Best regards,
Roberto Jr.
Hello,
when you try to extract your website using Kickstart, can you please check the option "Ignore most errors"?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thank you so much Sir Davide.
Sadly, no success.
I checked the "Ignore most errors" but got the same error.
Best regards,
Roberto Jr.
Can you please share the backup archive? You can upload it somewhere and then paste here the share link
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Dear Sir Davide:
Thank you so much for the fast reply. So appreciated sir.
You can find here the last 2 backups that I was able to download:
https://www.dropbox.com/scl/fo/ewm65oq427fzrbs2sekgr/ACF0aTKbjbLM3EI5--Mwhro?rlkey=zwobi1dme9u2d9187nju8734q&st=88fmv6rr&dl=0
I hope the files will help.
Thank you so much.
Best regards,
Roberto, Jr.
P.S. I just noticed that the filenames are longer than usual. Like, instead of just site-www.malabon-diesel.com-20240719-212141.jpa, I have now site-www.malabon-diesel.com-20240719-212141-j_cTw8QyDzGHvcfs.jpa. After working with akeeba backups for so long, I just got curious sir.
I was able to locally extract the archive site-www.malabon-diesel.com-20240719-205142-yrHFeFBLuapj6AhR . This is good news since it means the archive is not corrupted, most likely your host is killing the process.
First of all, where are you restoring? Locally or on a new server? Do you have enough disk space?
Can you please apply the values suggested on Kickstart main page?
Increase the minimum to 3 if you get AJAX errors. Increase the maximum to 10 for faster extraction, decrease back to 5 if you get AJAX errors. Try minimum 5, maximum 1 (not a typo!) if you keep getting AJAX errors.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Dear Sir Davide:
The site www.malabon-diesel.com was successfully restored. And a few minutes ago, I was able to browse around.
I am now scratching my head though why it now cannot be reached via 2 wired ISPs.
But on my phone, the website is working.
Thank you so much for guiding me. Your presence was much appreciated when I was rushing to get our site back online.
Have a great week ahead of you sir.
Best regards,
Roberto Jr.
You're welcome!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
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