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Site Restoration

#41375 Cannot restore database L243

Posted in ‘Site restoration’
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Environment Information

PHP version
8.2
CMS Type
WordPress
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Monday, 25 November 2024 08:11 CST

Sunday, 24 November 2024 21:54 CST

Eikka
Hi,  I cannot restore database. Following error occurs when tried with kickstart and try to start executin from intallation folder.    Application Error

Please submit the following error message and the trace below it in their entirety when requesting support.

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Exception — Access Forbidden

/home/esoftfi/public_html/installation/framework/dispatcher/dispatcher.php::L243

#0 /home/esoftfi/public_html/installation/framework/application/application.php(177): ADispatcher->dispatch()
#1 /home/esoftfi/public_html/installation/index.php(130): AApplication->dispatch()
#2 /home/esoftfi/public_html/installation/index.php(249): mainLoop()
#3 {main}

www.esoft.fi

Monday, 25 November 2024 08:11 CST

nicholas

This error will only appear in two cases:

  1. PHP on your server cannot establish a session, and the restoration script cannot create the file installation/tmp/storagedata-random_key.dat where random_key is a random key which only applies for this particular restoration.
    Solution: after the extraction of the backup archive is complete, give 0777 permissions to the installation/tmp directory.
  2. You have set up an ANGIE password, but you have failed to enter it correctly.
    Solution: after the extraction of the backup archive is complete, delete the installation/password.php file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
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