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Site Restoration

#41071 Kickstart starts but throws error -nvalid header in archive file, part 0, offset 49

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Environment Information

PHP version
8.3.11
CMS Type
Joomla!
CMS Version
5.1.4
Backup Tool Version
Akeeba Backup Pro 9.9.6
Kickstart version
8.0.3

Latest post by enclavecoa on Sunday, 01 September 2024 14:05 CDT

enclavecoa

Kickstart starts but gets an error: "invalid header in archive file, part 0, offset 49". I can't seem to find a resolution to this. I downloaded the "jpa" files to my local machine using a binary transfer and FileZilla.

 

enclavecoa

PROBLEM SOLVED.

I was truly trying to restore a corrupted jpa file. I don't know how it was corrupted but it was. I tried restoring a different jpa file and it extracted as expected.

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