Support

Site Restoration

#40920 Akeeba Backup - An unhandled Exception has been detected

Posted in ‘Site restoration’
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Environment Information

PHP version
8.3.9
CMS Type
Joomla!
CMS Version
5.1.2
Backup Tool Version
9.9.4
Kickstart version
n/a

Latest post by benw987 on Tuesday, 16 July 2024 04:25 CDT

Thursday, 11 July 2024 22:34 CDT

benw987

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Friday, 12 July 2024 02:29 CDT

tampe125

Hello,

can you please provide more details about the issue you're experiencing? 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 July 2024 04:25 CDT

benw987

Hi Davide

Have bypassed the issue so closing ticket.

Thanks

Ben

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!