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Latest post by tampe125 on Monday, 08 July 2024 03:02 CDT
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
HI Nicholas,
Since a while I have issue restoring website.
Apparently, at the database restauration step, I have a message that the database is restored but in fact it's not, nothing is written in the DB. Do you have any idea what can be the issue?
I have several sites to transfer today from my staging server to the production servers and nothing works. It's Monday!
Thanks in advance for your help
Sandra
Solved. It was just a cache issue. Sorry to have distrub for nothing
No problem!
I'm glad everything turned out fine!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!