Support

Site Restoration

#40435 Cannot access site after using site transfer wizard

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
8.3
CMS Type
Joomla!
CMS Version
5.03
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Thursday, 14 March 2024 02:06 CDT

[email protected]

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Than

nicholas
Akeeba Staff
Manager

Assuming that the site you are talking about is https://dust-n-shavings.com, we can access it just fine:

Is it possible that your host applies some kind of limits on the number of requests per hour, thereby preventing you from successfully backing up and/or restoring your site?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!