Support

Site Restoration

#39670 Joomla 4.3.4 restore failed

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
7.4
CMS Type
Joomla!
CMS Version
4.4.0
Backup Tool Version
Akeeba Solo Professional 7.9.2
Kickstart version
n/a

Latest post by mliell on Saturday, 21 October 2023 05:52 CDT

mliell

Hello, I have a backup of my website on akeba solo in version 4.3.4 and it updated to version 4.4.0 and the website administrator no longer opened, it was something without style. The front-end works normally.

I restored it with the guidance of previous tickets, excluding the main folders, such as adminstrator, includes, etc... and after deletion I restored the backup. But unfortunately the backend doesn't come back. what can I do?

mliell

was cache

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!