Support

Site Restoration

#39462 Kickstart upload error: "The upload failed. The server indicated HTTP error 403 ()."

Posted in ‘Site restoration’
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Environment Information

PHP version
8.2.9
CMS Type
Joomla!
CMS Version
4.3.4
Backup Tool Version
n/a
Kickstart version
Core 8.0.2

Latest post by nicholas on Wednesday, 13 September 2023 02:20 CDT

Monday, 11 September 2023 15:17 CDT

timpennington

I am restoring a backup of my site onto my server to test some codes; I uploaded all 41 parts into a folder, and then tried to upload kickstart.php and I keep getting an error that says "The upload failed. The server indicated HTTP error 403 ()."

 

I also tried uploading the pro version of kickstart, too; but that didn't work.

 

I even tried to upload kickstart first into a separate folder.

 

I changed my folder permissions to 0777 so I shouldn't have a problem I don't think.

 

Any guidance would be appreciated.

 

Thanks

Tuesday, 12 September 2023 03:18 CDT

nicholas

Your host is blocking Kickstart's requests. The most likely culprit is an Apache mod_security2 rule. Please ask them to inspect the error log of your site for requests to /kickstart.php which are blocked with 403 and help you disable the rule which causes that.

If they create a .htaccess file or tell yo to create / modify one, please move this file one folder level above your site's web root. Kickstart will try to remove the .htaccess file when restoring a site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 12 September 2023 12:09 CDT

timpennington

Thank you.

I contact HostGator and they suggested I upload with an FTP system, which I did. The kickstart.php uploaded successfully.

I then tried to go to the URL of my site where I have the folder with the Kickstart in it, and received this 403 error message: "It appears you don't have permission to access this page. 403 Error. Forbidden."

Question: is this the same problem as you described above with my host blocking this?

 

Thank you

Tuesday, 12 September 2023 12:30 CDT

timpennington

Also: I checked my error logs and there is nothing on them mentioning Kickstart

Wednesday, 13 September 2023 02:20 CDT

nicholas

Do you have a .htaccess file in your web root? If you do, try deleting it.

If this still does not help, contact your host. It is possible they have misconfigured the ownership / permissions of the site's web root.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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