Support

Please see old ticket 38235 for detailed information.

We are having trouble restoring our daily backup.  The backup uses profile 2 and is automatically FTPed to a windows PC in my basement.  An attempt at restore identifies the two attached files as the cause of the failure.

I removed those files yesterday, and I was able to restore from the backup taken last night.  So, there is something about these files.

Our site allows individuals to upload PDF and JPG files.  We have a 2MB limit to the file size, but allow the file name to be quite long.  In the old ticket, I referenced these two files as having been uploaded into directory /uploads/2022/.  The individual has re-uploaded them for this year, so they were now in /uploads/2023/.

Is there a maximum file name length that Akeeba supports?

(The login username I setup for you for ticket 38235 is still available to you.)

Dave W

Sorry, I guess I made an assumption that the length of the file name was the issue, based upon the earlier ticket.  I have downloaded them to my Windows desktop and they open just fine.  So the file names are compatible with Windows 10, where I am trying to do the restoration.

In that earlier ticket, you postulated that the issue was that the files were being modified at the time of the backup.  In the current case, the files were created on 2/13/2023 and should not have been touched since then.

So if it isn't a file name issue, and it isn't an issue of the files being updated, then why can't Akeeba restore the system when these files are included?

Dave