Support

Is it possible that you have a multi-part backup archive? Check if there are other files with extensions .j01, .j02 etc with the same base name as the .jpa file.

For example, if your JPA file is www.example.com-20221006-1234-blah.jpa check if there are files named www.example.com-20221006-1234-blah.j01, www.example.com-20221006-1234-blah.j02 etc. You will need to have all of the files in the same place for the backup archive to be extracted. Kickstart will only show you the .jpa file but it will automatically find and use the files with the .j01, .j02 etc extensions.

This is the most common issue we're seeing, even though we had not seen it anywhere near as frequently the past 14 years — possibly because now sites are much bigger.

I am trying to find a way to best address it. Please tell me which of the following ideas would work best for you (choosing multiple items is okay, too!):

1. A README.txt file added automatically in the output directory, explaining the role of the .j01 etc files.
2. A notice in the Download dialog in the Manage Backups page when you have a multipart archive.
3. A sticky notice in the Manage Backups page when at least one multipart archive is listed.
4. A dedicated documentation page which is linked to from the documentation pages of the Backup Now, Manage Backups, and Integrated Restoration pages.
5. Something else (please do tell!)

Thank you in advance for the insight!