Support

Hi,

Yesterday, I made several updates on websites

and I got problems on 3 on my websites but not exactly the same (I already posted for another website)

On this website : www.pisteur-secouriste.com

here is my problem :

I made an update from Joomla 3.9 en 3.10 and a backup before with Akeeba,

But it didn’t work very well so I made a restore just after because I thought a restore was the best.

After the restore , the backend is ok but on the front end, I have nothing appearing the page is empty.

So now the website is in Joomla 3.9.4

Any idea ?

I tried to check the .htaccess, it seems ok

Thanks you very much

Sandrine

Hi Nicholas,

I am not sure it is the appropriate place because it is not really a Akeeba backup problem…just let me know 

I couldn't repair this website, because I didn't do the backup properly :

This day, I lost one backup made first, using it without saving it so it has been used and deleted

And the backup made later, those I've got now has been made after the first problem.

So at this time, the website has been recovery to 3.9 version.

And, on this serveur, website I have 2 websites :

- One joomla website you can get in www.pisteur-secouriste.com (website 1)

- the other one joomla website (website 2) is a folder under the main folder, it is located on www.pisteur-secouriste.com/formation (and you can get it typing www.pisteur-secouriste-formation.com (redirected on www.pisteur-secouriste.com/formation)

After the recovery I have :

• The website 1, is working only with a very basic template, and not with the original one (it is Vermillion, with Gantry ), there is an empty page if I select Vermillion template.
• The website 2, on the front end I got an error message Class 'Joomla\CMS\HTML\HTMLHelper' not found
• I understand it is probably a confusion between Joomla 3.9 and 3.10
• But what can I do, the only backup I have it’s the database made every day with OVH, but I don’t have anymore an akeeba backup

I hope my message about these 2 related problems, is clear enough

Thanks

Sandrine

Hi Nicholas

et bien merci pour cette réponse ...I will try to do something  ...

Sandrine

Hi Nicholas, 

It's me again about these 2 months old problem. I haven't had time to figure out.

I am on it this week and I am trying different ways to recover it.

I could recover some parts with a basic template installed  but not on the second part of the website..

Question :

I have an Akeeba Backup from 2019 and would like to reinstall it on a test serveur on aonther data base to avoid to delete the website , to have a look on it on some pages that did'nt change ...

So I do it on a test serveur 

www.sandrine-gioani.com/test

i have a free database to use

but when I upload the backyp file and start the extraction and restoration I get this (on the image):

it's written the original hosting nam "www.pisteur-secouriste.com" and the root directory is not good as well

so I stopped 

can I avoid that ?

thanks

Sandrine

the images