Support

Site Restoration

#36952 Akeeba Backup cannot verify that the connection information you entered corresponds to the site URL you have entered. If you are trying to restore inside a subdirectory of an existing site this means that the main site is blocking access to the subdirectory; please contact your site administrator. In any other case you have entered the wrong connection information, most likely a wrong directory. Please contact your host and ask them for the correct connection information, including the directory, which corresponds to your the URL you have entered in this wizard. Then come back here, enter the correct information and continue with the restoration.

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Friday, 15 April 2022 01:44 CDT

Wednesday, 13 April 2022 14:46 CDT

[email protected]

I'm trying to use a Site Transfer Wizard but; 

Akeeba Backup cannot verify that the connection information you entered corresponds to the site URL you have entered. If you are trying to restore inside a subdirectory of an existing site this means that the main site is blocking access to the subdirectory; please contact your site administrator. In any other case you have entered the wrong connection information, most likely a wrong directory. Please contact your host and ask them for the correct connection information, including the directory, which corresponds to your the URL you have entered in this wizard. Then come back here, enter the correct information and continue with the restoration.

Edited by [email protected] on 2022-04-13 14:46 CDT

Wednesday, 13 April 2022 15:05 CDT

[email protected]

now I got this error

Thursday, 14 April 2022 01:38 CDT

nicholas

The FTP directory seems to be wrong. I would suspect that it's /public_html.

If you give me the password (which is not visible in the screenshot) I can try and determine that for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 April 2022 06:07 CDT

[email protected]

password: rogerio1977

thank you so much

Thursday, 14 April 2022 07:56 CDT

nicholas

The FTP client tells me that the username or password is incorrect (your server replies with “530 Login incorrect”). Please note that this happens with an FTP client application (CyberDuck), NOT with Akeeba Backup. So I have to assume that the problem is that the username and/or password are incorrect, hence your problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 April 2022 07:57 CDT

nicholas

I also forgot to add something important: I was working this morning on improving the error messages you get from the Site Transfer Wizard to point you towards what is actually going on instead of having you wondering. I think that will be much better :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 April 2022 09:18 CDT

[email protected]

I tried again with another FTP user and with a new password and this time I got this response:

 

FTP Username: mistertecnico
FTP server: ftp.mistertecnicogoias.com.br
FTP & explicit FTPS port:  21

Password: DkU]1w~)H(uD

 

I really don't know what wrong I doing. I know how to do it manually, but the file to download is giving ''fail - network error'' I managed to do it all on another domain, but I can't do it on the one I'm trying now

Thursday, 14 April 2022 09:51 CDT

nicholas

Good, we have progress. Critically, I know why this error comes up. It's a bug I fixed this morning. There was a bug fix which was applied in Akeeba Backup for Joomla 4 and WordPress but not in Akeeba Backup 8 for Joomla 3.

Please download and install this dev release:  Version 8.1.4-dev20220414144 Please install it twice in a row, without uninstalling Akeeba Backup before or in between. Then try the Site Transfer Wizard again. It will proceed past this error.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 April 2022 13:30 CDT

[email protected]

Okay, it worked, I got out of that step, thank you, but now I'm on kickstart and it keeps extracting infinitely, is that right? could it be because of the size of the backup which is 1.2G? :(

Thursday, 14 April 2022 14:01 CDT

[email protected]

Now I had the problem that I left the image attached. I tried to try again or start from the beginning and the problem persisted. The kickstart kept loading the backup infinitely, soon after it gave this error. In my hosting there is no size limit, I was confused about what it could be. I checked my cpanel and there are new files in the public_html directory, I left the image with the files attached too...

Friday, 15 April 2022 01:44 CDT

nicholas

Do you have enough disk space in the hosting account for both the backup archive and the extracted files?

If you are not sure, open the kickstart.php file and find these lines towards the start of the file

// Uncomment the following line to enable Kickstart's debug mode
//define('KSDEBUG', 1);

change them to 

// Uncomment the following line to enable Kickstart's debug mode
define('KSDEBUG', 1);

That is to say, remove the double forward slash (comment marker) from the define KSDEBUG line. This change puts Kickstart in Debug Mode.

Run Kickstart again.

It will produce a file called debug.txt.

Download that file, put it in a ZIP file and attach it to your next ticket. If the ZIP file is over 9Mb please instead upload it to Dropbox, OneDrive or Google Drive and paste a file share URL in your next ticket.

This file tells me what Kickstart is doing so I can figure out why the extraction stopped.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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