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Site Restoration

#34294 500 error Please Help!

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Thursday, 04 February 2021 20:17 CST

Tuesday, 05 January 2021 07:48 CST

SwingeyP

Hello. I am trying to restore a Joomla website to a new hosting platform.

I have the Akeeba backup files and have copied them along with the latest kickstarter to my new platform.

I have run the Kickstarter and everything ran smoothly with no errors reported.

When I navigate to either the homepage or administration pages I get a 500 error. 

The reason for the move was the existing hosting is no longer supported /required and the site is coming 'inhouse'.

I note the hosting PHP version was 7.2.31 and I am restoring to:

Apache  : Server version: Apache/2.4.6 (Red Hat Enterprise Linux)

Php  : PHP 8.0.0 (cli) (built: Nov 24 2020 17:04:03) ( NTS gcc x86_64 )

MySql : mysql  Ver 8.0.22 for Linux on x86_64 (MySQL Community Server - GPL)

 

No matter what I try to do I seem to always get the 500 error. I have checked permissions and can't see anything wrong.

I have installed the latest Joomla in a seperate directory and that runs fine.

 

Please can you help me get this site up and running. I should say I have little technical server knowledge.

Regards - Paul

Tuesday, 05 January 2021 08:16 CST

nicholas

PHP 8 is shiny new, having been released just a month ago. It introduced backwards incompatible versions.

I can tell you that most definitely neither your Joomla version nor your Akeeba Backup version support it. These are old, obsolete versions from about a year ago.

A better migration plan would be to restore on PHP 7.3, update Joomla and all of its extensions, then upgrade PHP to 7.4.

I wouldn't recommend updating to PHP 8.0 just yet. You should wait until sometime between May and July. While the newest versions of Joomla (to a great extent but not fully) and Akeeba Backup (fully) support PHP 8.0 this is not the case with most third party extensions just yet. It usually takes 3-6 months for extension developers to support a brand new PHP version.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 04 February 2021 20:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-02-04 20:17 CST

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