Site Restoration

#33728 How to remove installation directory manually?

Posted in ‘Site restoration’

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Latest post by dlb on Wednesday, 16 September 2020 16:30 CDT

Wednesday, 16 September 2020 15:09 CDT

webackup

Hello,

I restored my site using integrated restoration feature in the Joomla Admin area, then I got a message below.

An error occurred

We could not remove your installation directory automatically. Please close this message box by clicking the x button on its top right corner. Then proceed to remove the installation directory manually, as per the last bullet point of the instructions found on this page.

It sounds silly, but I do not know where the installation directory is.

Please advise.

Thank you,

Wednesday, 16 September 2020 15:27 CDT

dlb

You can delete the folder using an FTP client or through your host's file manager in cPanel.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 16 September 2020 16:26 CDT

webackup

Hi Dale,

Is it in the root directory?

Thanks,

Wednesday, 16 September 2020 16:30 CDT

dlb

Yes.