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I recently moved all my accounts to InMotion Hosting (Cpanel to Cpanel transfer - no problems.)

I now am attempting to build my first new website on the new platform. I started by building a site locally using WAMP. Then I used Akeeba Backup Pro to create a backup file.

I then created an account on the host and in the public_html folder I uploaded a renamed kickstarter pro and the jpa file.

The extraction step appears to work. The screens look normal and the process proceeds. But when I get to the Initialising step it fails. The screen has lost its CSS(?) and the buttons don't click. See attachments with screen shots.

I tried to find a similar issue that may have been addressed in the past but could not get past this point.

I can see the files in the directory after the extraction but nothing in the database.

Thanks for your kind advice and assistance.

Good morning...

I wanted to update the status of this ticket which has changed rather rapidly and for the better.

Short answer: It's been FIXED.

Here is what happened... I contacted the hosting service and described the situation. The tech thought it was a "permissions" issue which was preventing the install process from running as normal. The fix was to login to the server using SSH and execute the command:

fixperms cpanel_account_name

And that was it. Done.

Don't know how or why the permissions weren't set correctly on a new account or if they were affected in some way with the files extracted from the local site. Anyway it's working now.

You may close this ticket, (although I always appreciate any comment you might add.)

All the best, Doug

Thank you... much to digest... but I recognize now the hybrid method will serve me best in the future.