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Site Restoration

#30891 Kickstart stuck in "Extracting, please wait..." when moving from a dedicated server to a reseller account

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by poplewebdesign on Tuesday, 12 February 2019 05:03 CST

Wednesday, 06 February 2019 09:24 CST

poplewebdesign
Hi there,

I'm trying to extract a site onto a new server and when running kickstart it seems to get stuck when the progress bar reaches the end of the extraction process, and it says "Extracting, please wait..."

I've extracted the exact same size onto our dedicated server and it worked without any issues.

When I extract it to our reseller account I get the issue I mentioned above.

I've spoken to our hosting provider and they can't help me as kickstart is not throwing out any errors.

Please advise

Wednesday, 06 February 2019 09:43 CST

tampe125
Hello,

please open the Kickstart file and search for the string KSDEBUG and remove the first two slashes (it's at the beginning of the file).
Then run the restoration process again. Kickstart will produce a debug log, writing down everything he is doing.
When it gets stuck, please download the debug log, zip it and attach it here. I'd wish to see what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 07 February 2019 05:08 CST

poplewebdesign
Hi David,

Please find debug file attached

Thursday, 07 February 2019 10:20 CST

nicholas
It looks like you may be running out of disk space. The file being extracted is wp-admin(1).zip which looks like a massive file you don't even need.

If you have the option to run the backup again please try extracting this huge file.

Otherwise, extract the backup archive locally. Remove the useless, massive ZIP and upload the rest of the files to your new server. Then access the /installation/index.php on the new server to complete the site transfer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 07 February 2019 10:25 CST

nicholas
I mean exclude the huge wp-admin(1).zip file. Sorry, long day and probably not enough coffee :/

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 12 February 2019 05:03 CST

poplewebdesign
Hi Nicholas,

It worked! No idea why that file was there.

Thank you for your help

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