Support

Hello,

I'm trying to extract a .jps archive using kickstart, and get one of two behaviors:

1. If I enter the correct password to the JPS, I get an error from kickstart that says "The password you gave is wrong or the archive is corrupt", or
2. If I enter the wrong password, no error but the process never completes (an directory with garbled characters is created and nothing else, and in the php log (error_log), this error shows up: PHP Warning: unpack(): Type C: not enough input, need 1, have 0 in /.../kickstart.php on line 10488

In a previous ticket (27972), I noticed that I had to use a new version of eXtract wizard (4.0.2.19567) to extract my jps. I have confirmed with this particular .jps that I am working now that the new version of eXtract wizard works, but an older version (the version that is currently available from https://www.akeebabackup.com/download/official.html, version 3.5) does not work.

I can no longer find version 4.0.2.19567 (or newer) on Akeeba's web site. Can you point me to it?

Is there a newer version of kickstart that I should be using? The version at https://www.akeebabackup.com/download/official/akeeba-kickstart.html (6.0.1) is pretty recent, but I can't get it to work, even with the archive that works with eXtract Wizard (4.0.2.x).

Thanks

We really, Really, REALLY want this to be that you typed the password wrong. It is hit or miss to recover files from a regular corrupted archive, it is going to be nearly impossible to get anything out of a corrupted encrypted archive. Does this archive have multiple parts and do you have all the parts present for Kickstart?

The garbled directory name is expected behavior. The extraction started with the wrong password and therefor the wrong folder name was created.

There was a change to the jps encryption scheme about then. The old 3.5 version will extract a normal jpa archive, but will not extract a newer jps archive.

I can't find the 4.x version of Kickstart either. Nicholas usually has historical versions of the archives but I don't think 4.x will help. The current 6.0.1 version should be backwards compatible and should extract anything. You only need the Core version unless you're trying to download from S3 along with extracting your archive.

Thanks for the reply. It's not a high stress situation :^) (yet).

It's not a corrupted archive issue because eXtract wizard 4.x is able to extract the archive (I do have a copy of it). I know I have the right password because it works with eXtract wizard 4.x.

Good to know that the archive is OK. If it isn't the archive, it must be Kickstart. Please download Kickstart again from our Download page, extract it and upload it to your restore site. It is possible it was damaged in it's travels. That doesn't happen very often, but once in a great while...

How did you upload the archive to the restore site? It must be uploaded in binary mode, ASCII mode WILL damage the archive, Auto mode makes your FTP client guess. That causes trouble more that Kickstart being damaged in transit.

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