Support

Site Restoration

#30152 Extract Wizard Doesn't Work On Mac OS 10.13.6

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by AprilPh on Sunday, 02 September 2018 10:20 CDT

Friday, 31 August 2018 13:46 CDT

AprilPh
Hi, I just wanted to let you know that the Akeeba Extract Wizard stopped working after I upgraded to the latest OS (10.13.6). I am able to use the kickstart app to extract the backup so it's not an emergency for me. I tried downloading versions 4.4, versions 4.3 and went as far back as versions 3.3. Unlike the others, version 3.3 will open but it is missing its buttons to let you select the file.

I really like the desktop version as a quick way to let me play with my backups locally before I make changes on the live version. But, the kickstart version will work for now.

Have a great weekend.

April Pastis

Saturday, 01 September 2018 11:00 CDT

nicholas
Version 3 was a native app but the programming language I was using (FreePascal Lazarus) only supported an older GUI interface called Carbon. Carbon is 32-bits only and it is being retired by Apple. In fact, I think the next macOS will only allow 64-bit apps. Using the newer Cocoa interface which would solve this problem was pretty much broken. This prompted the urgent rewrite of the application in C# using Gtk# for the interface.

C#, like all .NET languages, are not native code. They require a runtime to execute. This is pretty much like Java which needs its own runtime (JRE) to run Java apps. While Windows comes with .NET runtime built-in and / or automatically provisioned, you need to install it yourself on macOS and Linux per the download page. The .NET runtime for macOS and Linux is called Mono and it's developed in large by Xamarin, a subsidiary of Microsoft.

I believe that you need to update Mono. Download it from https://www.mono-project.com/download/stable/#download-mac

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 02 September 2018 10:20 CDT

AprilPh
Thank you! I wasn't aware of Mono. I will check it out.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!