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Site Restoration

#29908 Troubles with transfer wizard

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Thursday, 02 August 2018 17:17 CDT

Alfano
I'm trying to use transfer wizard to restore a copy of my site to a staging server but without success.

The URL Check was performed correctly. I inserted all the required info (transfer method SFTP) and copied and pasted the directory path right from Filezilla, with and without the ending slash.

I get the error
"Akeeba Backup cannot upload a test file called akeeba-16.png to your new site's root. Please check that you have entered the correct connection information and that it's possible for the FTP/SFTP user to write files into the directory you selected."


I tried to change the root directory permission from 775 to 777 with no success (cannot even connect in this case).

I remember that previously I performed the transfer successfully, on a different site but on same kind of servers on the same provider. But I cannot reconstruct what was different in that situation.

Can you please help?
Thanks
Marco

tampe125
Akeeba Staff
Buongiorno,

in questo caso temo che la connessione sia direttamente bloccata da uno dei due server.
Purtroppo effettuare il debug di problemi di connessione è un'operazione molto complicata e a volte non è possibile risolvere (ad esempio uno dei host non può/non vuole modificare le regole del firewall).
A questo punto suggerirei di effettuare il trasferimento in due parti: effettuare il backup, trasferire i file sul nuovo server e poi far partire la procedura di restore.

Se il sito è molto grande, può diminuire i tempi di trasferimento facendo l'upload su Amazon S3 durante il backup e poi utilizzare Kickstart Pro per scaricare i file sul nuovo server. In questo modo utilizzerà la banda del server che è molto più performante.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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