Site Restoration

#29815 Invalid Database Key

Posted in ‘Site restoration’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Wednesday, 11 July 2018 17:17 CDT

Sunday, 10 June 2018 23:00 CDT

YMCA Brisbane

Cannot restore backup due to 'Invalid Database Key' error.

Database Support also says NO in the pre-install check. Not sure about this though, as a site was running on this account immediately before trying the akeeba restoration. So database support is obviously available.

"Suppress foreign key checks" option does not help.

Please advise. This is the first akeeba procedure I have tried. I'm hoping it's just some initial config issues...

Monday, 11 June 2018 03:09 CDT

tampe125

Hello,

can you please double check that the option Allow UTF8MB4 auto-detection is unchecked?
I suspect you are trying to convert some to UTF8MB4 a column that is too long.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 July 2018 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support