Site Restoration

#28428 Restore error

Posted in ‘Site restoration’

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Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

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Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Friday, 13 October 2017 17:17 CDT

Wednesday, 13 September 2017 03:16 CDT

richarddenhamhill

Hi,

Attempting to restore a backup from has give n me an error message:

The Extraction has failed
Extraction of the backup archive has failed
The last error message was
Invalid login

Attached is the screenshot.

Having backed up and restored hundreds of times on different sites, this is the first time I have seen this error. Please advise how to overcome this.

Many thanks

Richard

Wednesday, 13 September 2017 03:35 CDT

tampe125

Hello,

I suspect Joomla forgot to copy all the files, in the specific the restore.php file. Since we changed the way to authenticate the restore process, you get the invalid login error.
Please install Akeeba Backup twice in a row, without uninstalling it.
Moreover, just to be on the safe side, can you please try your browser in incognito mode? In this way you'll automatically flush any cache regarding javascript files.
That should do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 October 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-10-13 17:17 CDT

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