Support

Hi,

I read topic #25350 and tried this:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds

In the last percentage of the restore, I get this error:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
###{"status":true,"message":null,"files":0,"bytesIn":0,"bytesOut":0,"done":true,"Warnings":[],"lastfile":""}###

What's going wrong?

Jan

Jan,

That was the right first step. The second step is to turn on Kickstart's debug mode. That should give us some additional information about the error. I'm having a little trouble viewing the kickstart.php file today, I don't know if if's me or the file. You need to find the line

{define('KSDEBUG', 1);

and change it to

{define('KSDEBUG', 0);

The debug message that you get when you run it and it throws an error will be gibberish to normal human beings like you and me, but Davide and Nicholas speak gibberish fluently, so they will know what's wrong.

If the kickstart.php file is all run together with no line endings, just hold up. That's what I'm seeing. It makes the file REALLY hard to read.

My apologies, those instructions are wrong. That would turn debug off I need to get with Davide and Nicholas and find out how to turn on debug mode.

Can you extract your archive locally with eXtract (on our Downloads page)? That tells us if there is a problem with the archive. It also gives us the option of uploading the individual files via FTP if you're in a hurry.

I apologize for the delay. Nicholas made a change in kickstart.php to make the file smaller, which helps in areas where the internet is very slow. The difficulty in enabling debug mode was an unintended consequence. He has made a change to make this easier in the next version of Kickstart.

For now, we just need to edit kickstart.php and right after the opening "<?php" type: "define('KSDEBUG', 1);" in a new line so the first two lines would be:

<?php
define('KSDEBUG', 1);

Then try your extraction again and we should get some feedback.

HI,

Thanks a lot.
The problem happens on a intranet site in a governemental institute where I have to restore the site once per month. So I will try this next month.

Thanks a lot!

Jan

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