Support

Site Restoration

#27372 site restoration

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by dlb on Thursday, 16 March 2017 20:09 CDT

Thursday, 16 March 2017 17:27 CDT

user13134
 1/ Uploaded zip file to file manager/public_html
2/ Extracted successfully
3/ ANGIE appears ok
4/ The database restoration was successful
5/ The next page is blank-white
6/ Cannot progress the installation

Thursday, 16 March 2017 20:09 CDT

dlb
This is a known problem. There should be a new version released Friday or Monday to correct it.

In the mean time, on that last page before the white screen, do not check the box to replace the .htaccess file.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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