Support

Site Restoration

#26565 restoration after update

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Saturday, 17 December 2016 17:17 CST

user91691
 I can't figure out how to restore my joomla website from an akeeba backup. The zip file and then extracted files are not what the directions seem to say. I would like to learn this, so please help!

user91691
Oh, yeah, I have a Mac with the latest OS... if that matters

nicholas
Akeeba Staff
Manager
Hello Marianne,

The video tutorial is actually correct. Here's the quick outline of what you need to do:
  • Download Kickstart from our site
  • Extract it locally on your computer
  • Upload the kickstart.php file to your site (typically that's the public_html or htdocs folder you see in FTP)
  • Upload the backup archive files (.jpa and also any .j01, .j02, etc files if they exist) in the same folder you've uploaded Kickstart
  • Access Kickstart through your browser, e.g. http://www.example.com/kickstart.php where http://www.example.com/ is the URL to your site.
  • Click the big, green, Start button at the bottom of the page
  • When the extraction is done click on Run the restoration script
  • Follow the on-screen instructions
  • When you're back to Kickstart's tab click on Clean Up

Please check the video tutorial for more details and visual context.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!