Site Restoration

#25950 Database Support Preinstallation Check

Posted in ‘Site restoration’

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Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Thursday, 22 September 2016 17:20 CDT

Monday, 22 August 2016 16:01 CDT

user85410

I am attempting to restore a site to a new server and for the first time in over a hundred successful uses (many, many thank yous by the way) a site has failed the Preinstallation Check. The Database Support line is gray and it says "No" next to it. I have never seen this, nor do I know what it means and how to go about correcting the issue.

Any input would be greatly appreciated.

Thank you

Tuesday, 23 August 2016 02:46 CDT

tampe125

Hello,

it seems that your PHP version has no mysql (or any other database) module installed.
To confirm it, can you please copy the phpinfo output and attach it here?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 22 September 2016 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-09-22 17:20 CDT

Support