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Site Restoration

#25871 admin area displays as unstyled html

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Friday, 09 September 2016 17:20 CDT

Wednesday, 10 August 2016 03:40 CDT

billiec
Restoring to findingqualitychildcare.ca, from a development site on another server.
Admintools installed on dev site.

After restore, front end displayed home page properly, menu items gave internal server error. I deleted .htaccess and renamed htaccess.txt. Front end now ok.

Trying to log in to admin area displays as shown in attached screenshot, with this error at bottom. ?secretword setup on admin URL

Fatal error: Class 'FOF30\Container\Container' not found in /home/findingq/public_html/plugins/quickicon/akeebabackup/akeebabackup.php on line 240

Not sure what to do here?

Wednesday, 10 August 2016 03:51 CDT

tampe125
Hello,

please manually disable the Akeeba Backup quickicon plugin by renaming the plugins/quickicon/akeebabackup.
In this way you'll regain access to your site.
Then install Akeeba Backup twice in a row, without uninstalling it. That should do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 10 August 2016 04:23 CDT

billiec
Thank you! Am now in the admin so will install Akeeba Backup. Your prompt help is greatly appreciated.

Wednesday, 10 August 2016 04:26 CDT

billiec
Now I don't seem to be able to save changes. Trying to fix a menu item and click on Save - nothing happens....

Wednesday, 10 August 2016 05:06 CDT

tampe125
mhm... it looks like you have an incomplete backup, since the those files are part of Joomla Core.
Can you please try to take another backup?
Did you setup any file/directory exclusion on your backup profile?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 10 August 2016 05:13 CDT

billiec
Problem was simpler... caching... I had cleared browser and joomla cache, but my host - siteground - also has caching that had to be flushed. All seems ok now.

thanks again. Let's close the ticket!

Wednesday, 10 August 2016 05:27 CDT

tampe125
ROFL! Even better!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 September 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-09-09 17:20 CDT

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