Site Restoration

#25437 Cannot restore with Kickstart

Posted in ‘Site restoration’

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Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

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Kickstart version

n/a

Latest post by on Friday, 22 July 2016 17:20 CDT

Wednesday, 22 June 2016 11:10 CDT

atolli

I am trying to kickstart site and with normal install (ignore most error) I get 500 error. When using FTP same ignore most errors
I get Could not upload components/com_mijoshop/opencart/image/cache/data/Art/Miracle\'s-Horse-with-color-2-100x100.jpg

Can you help?

Wednesday, 22 June 2016 12:08 CDT

dlb

The problem is the apostrophe in the file name. See how it is escaped in the error message? The back slash character is not valid within the file name. I am not 100% sure which character is causing the 500 error but the apostrophe is the root cause.

If you are just trying to restore a dev site, the best way would be to fix the file name on your live site and redo the backup.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 22 July 2016 17:20 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-07-22 17:20 CDT

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