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Site Restoration

#24821 Invalid Header in Extract

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by tampe125 on Monday, 04 April 2016 01:31 CDT

Tuesday, 29 March 2016 10:34 CDT

atolli
 Hi I have a large backup 5GB. I have a problem with extracting the site. first I got 405, taken your advise to change execution times and now I get
An error occurred

Invalid header in archive file, part 0, offset 1637434614


Hope you can point me in the right direction.

Kind Regards

Tuesday, 29 March 2016 10:50 CDT

tampe125
Hello,

can you please try to flag the option Ignore most errors in Kickstart setup page?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 29 March 2016 11:11 CDT

atolli
I did and now I get

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Wednesday, 30 March 2016 01:45 CDT

tampe125
A 500 error means that your server is cancelling your request. Most likely this is caused by consuming too many resources, in your case CPU and memory.
The only solution is to locally extract the whole archive using Akeeba eXtract and then upload everything using FTP.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 March 2016 12:56 CDT

atolli
I will give that a shot. Thanks

Saturday, 02 April 2016 09:21 CDT

atolli
I have located the issue. There was one file almost 5GB that I had to delete and all is working fine. Not sure why this file caused the issue though.

Monday, 04 April 2016 01:31 CDT

tampe125
Large files could do that, that's why we strongly suggest you to exclude such big files.
Moreover, ALICE will warn you, if you tried to include an huge file inside your backup.

However, I'm glad your issue was fixed.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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