Support

 After an upgrade to Joomla 3.5 from 3.4.8 I cannot bring up the site. So I moved the backup to the root, loaded kickstart.php and tried to run it, as www.IGspectrum.com/kickstart.php and I get the following message and kickstart doe snot run so I cannot restore the site:
1267 - Illegal mix of collations (utf8mb4_unicode_ci,IMPLICIT) and (utf8mb4_unicode_ci,IMPLICIT) for operation 'locate' SQL=SELECT m.id,m.id AS item_id,m.title,m.link,m.type,@tmp_search := '"menu-meta_description":"' AS tmp_search, @tmp_search_len := LENGTH(@tmp_search) AS tmp_search_len, @start := LOCATE(@tmp_search, m.params) AS tmp_start, @end := LOCATE('"', m.params, @start + @tmp_search_len) AS tmp_end, TRIM(SUBSTRING(m.params, @start + @tmp_search_len, @end - @start - @tmp_search_len)) AS metadescription,"" AS description,@tmp_search := '"page_title":"' AS tmp_search, @tmp_search_len := LENGTH(@tmp_search) AS tmp_search_len, @start := LOCATE(@tmp_search, m.params) AS tmp_start, @end := LOCATE('"', m.params, @start + @tmp_search_len) AS tmp_end, TRIM(SUBSTRING(m.params, @start + @tmp_search_len, @end - @start - @tmp_search_len)) AS metatitle,e.element as extension FROM #__menu AS m LEFT JOIN `#__extensions` AS e ON m.component_id = e.extension_id WHERE m.id = '101'

Thank you very much, this enabled me to run kickstart.php, so now I can proceed.

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