Support

Site Restoration

#23143 Application error efter extract

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by tampe125 on Friday, 21 August 2015 06:29 CDT

Redsbo
 Hello,

I have tried everything to get it work, but I keep getting the "application error" message. I have tried to restore the site on different server (Meebox + one.com). Attached the error message. I am looking forward to your help.

tampe125
Akeeba Staff
Hello,

it seems that the ANGIE framework is corrupted.
Do you have any chance to run a backup again? If so, please install Akeeba Backup twice in a row, without uninstalling it.
After that, run a backup again and try to restore it. That should fix your issue.

If you can't take another backup, I'll give you another solution, but it's a little more complicated.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Redsbo
Hello Davide,

Thank you for your reply.

I did a new install, ran a new backup, and restored it without any errors.Everything seems to work fine now.

Thank you for your support.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!