Support

 Hi

I had a closed account from Bluehost that I was able to successfully restore the backup without issue - but that account was closed and recreated.
With this new version I can't seem to restore the site backup.
I get the following message:
Your session write path and the installation directory are not writable. One of them must be writable for the installation to continue.
Click here for instructions. (instructions link are broke)

I have already search the site and set the installation folder to 777 and added storagedata.dat to the same directory - which seems to allow me to bypass the error BUT during the last step (Site Setup)- the super admin information isn't showing in the dropdown list and typing in the email just doesn't work - next just brings up a blank screen.

According to bluehost the directory and permission are fine- they also ran some default scripts to make certain.

(In one stance from one of the articles) - I delete the installation folder and kickstart.php files and added the database code to the configuration.php file and got the front end working BUT I couldn't login to the backend - I would enter the correct info and hit login and it would whip the values and stare back at me.

I am hoping you have a course of action I could try.
Attached is a screenshot (info blanked out for privacy) but show the error and the missing info from the super admin.

Thanks in advance for any help you can offer.

Changing the installation folder permissions to 777 probably fixed the "not writable" issue.

It is not clear if you got the restore script to work or not. You say you had trouble with the Admin email, but you also say that you entered the database information manually.

If you were not able to change the Admin details during the restore, then the values from the old site, as backed up, would still be in place. You are not actually creating the Admin record during the restore, as you would for a new install, you are updating the existing record. If the old password does not work, you may have to repeat the restore process and skip changing the Admin password until after the site is restored.

Hi

Thanks for writing - To be honest I still have that error message "Your session write path and the installation directory are not writable. One of them must be writable for the installation to continue." even with the 777 fix - The storagedata.dat -seemed to allow me to get past a popup that said installation can't continue.

The site itself seems to extract fine - even the sql db files seem correct. It is currently snagging at the final set with the super admin.

Since there is no name in the dropdown - the final install fails because it needs a valid email - and when I do supply that, it won't complete the submit, probably - because I can't select an admin in the dropdown. (image attached)


Note I have tried a few different times/things - one instance I tried removing the installation directory - that was the closest I've gotten BUT unable to login to the backend - I've went with creating a new admin in phpmyadmin (from this page: https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F) -with the correct table prefix.

So it seems like the backend "breaks" - so still lost on this


I appreciate the advice.

The restore script should be reading that from the restored database. Are you getting any indication of a problem with the database restore? You said the front end will load, is it right? Can you see your web content, articles, etc.? Can you log in as a front end user?