Support

Site Restoration

#21896 Cannot Access Admin

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by FDigital01 on Monday, 19 January 2015 01:06 CST

Sunday, 18 January 2015 23:15 CST

FDigital01
 i have backed up and tried to restore a upgraded 3.3.6 site. I can see the front-end without any problem but cannot access the admin.

no cache enabled

backup config run before backup

no htacess
admintools disabled

i have tried this twice but cannot make it work.

this looked a bit weird (config file) but i am not sure if it is a problem:

public $memcached_persist = '1';
public $memcached_compress = '0';
public $memcached_server_host = 'localhost';
public $memcached_server_port = '11211';
public $proxy_enable = '0';
public $proxy_host = '';
public $proxy_port = '';
public $proxy_user = '';
public $proxy_pass = '';
public $session_memcache_server_host = 'localhost';
public $session_memcache_server_port = '11211';
public $session_memcached_server_host = 'localhost';
public $session_memcached_server_port = '11211';

Monday, 19 January 2015 01:06 CST

FDigital01
sorry, i found a sneaky cached file causing the problem. i deleted it and now i can access the admin.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!