Support

Site Restoration

#21264 error after moving with kickstart

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by user64900 on Tuesday, 21 October 2014 09:12 CDT

Monday, 20 October 2014 08:16 CDT

user64900
 Hi,
I tried to move a site.
First I made a backup with Akeeba Core 4.0.5 which I downloaded with FileZilla.
Then I uploaded this backup to another domain. I uploaded Kickstart.php and executed it.
Everything went fine until the last screen where I could choose to got to the frontend or the backend.
Neither works, giving the same error 500 (see attachment).
It is my first try, so I pretty lost.
I subscribed just to be able to call for support.
Thanks for any help.

Monday, 20 October 2014 08:41 CDT

tampe125
Hello Ivo,

in which page are you getting this error?
Directly in the backend homepage and in frontend homepage?
Did you restored on a clean install, or there was another site on it?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 October 2014 08:54 CDT

user64900
At the end of the Akeeba Kickstart cleanup, I get two green buttons: "go to the front-end" and "go to the back-end". When I click them, I imagine I should go directly to the backend or frontend homepage, but I get the error 500 instead. ("JHtmlBehavior: :mootools not supported").
I did not restore on a clean install. There was a site before. In fact, it was a Joomla 3.3 test site.
Should I have deleted all the files before (time-consuming!)?

Monday, 20 October 2014 08:57 CDT

tampe125
It's strongly suggested to remove existing files, that's required because Akeeba Backup can only write files or overwrite the existing ones.
You can easily remove all the files accessing to your domain control panel.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 October 2014 10:59 CDT

user64900
Ok, I start all over and let you know the result.
Thanks!
Ivo

Monday, 20 October 2014 11:04 CDT

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 October 2014 01:46 CDT

user64900
Everything worked fine now, at least it seemed so!
I found all my articles, the front-end looked ok.
BUT, I use the component Fabrik and when I tried to view the data of a list (=database table), Fabrik blocked. I could leave the component, access everything but view data, NO.
Perhaps you know, Fabrik lists are in fact database tables.
Perhaps I should have done something to the database before using Kickstart? Empty it?
Do you have a suggestion?

Tuesday, 21 October 2014 02:31 CDT

tampe125
what do you mean by blocking?
Can you please try to enable error reporting inside Joomla Global Configuration?
Please remember that Akeeba Backup simply copies the whole site (files + database), then it explodes in the new location.
You should get in touch with Fabrik developers and ask them if they store absolute URLs and file paths.
If yes, please ask them how you can change those values and post here their response

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 October 2014 09:12 CDT

user64900
Everything is ok now!
I forgot to modify the database "connection" settings in the Fabrik component.
Thanks for all your help.
Ivo

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!