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Site Restoration

#19727 Unable to restore data

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user13522
 On trying to restore the data, I get the error :-

"SQL=CREATE DATABASE `spice769_ukc2` CHARACTER SET `utf8`"
This is when trying to restore to a new sub-domain on the same server as the original backup.

Any help appreciated.

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