Support

Site Restoration

#17760 Error for creating directory "administrator/R:/"

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by jmgroud on Wednesday, 09 October 2013 17:34 CDT

Friday, 04 October 2013 02:58 CDT

jmgroud
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? I tried...
Have I searched the tickets before posting? I tried...
Have I read the documentation before posting (which pages?)? I tried, but all documentation is in english, it's very difficult for me to anderstand all tickets and all solutions :-((
Joomla! version: 2.5.14
PHP version: 5.4.3 (wampserver version 2.2)
MySQL version: 5.5.24 (wampserver version 2.2)
Host: windows seven edition Integrale service pack 1
Akeeba Backup version which took the backup: 3.8.2
Kickstart version used to extract the backup: 3.7.1

Description of my issue:
I have an error during the restoration (see the attachment file)
I have the same error on 2 different server : my production serveur and my PC (same version of Windows/wampserver/kickstart version).

I can give you my domain adress if you want to try yourself the restoration on my server...
Thank you for your help.
Jean-Marie GROUD
Le peu que je sais est occulté par le trop que je ne sais pas...

Friday, 04 October 2013 05:44 CDT

nicholas
Please check the "Ignore most errors" option in Kickstart and retry.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 06 October 2013 15:53 CDT

jmgroud
Hello

I have the same error with the option "Ignorer la plupart des erreurs" (Ignore most errors).

The root directory of my website is in the "R;\" drive (disk).
The error message is : "Impossible de créer le dossier administrator/R:/" (impossible to create the administrator/R:/ directory).

I tried to restore in another directory : same error
i modified the windows permission to have all permissions : same error
I tried with Internet Explorer AND Firefox : same error
I tried with an older backup (Akeeba Backup version 3.7.7) : same error

Thank you for your help.
Jean-Marie
Le peu que je sais est occulté par le trop que je ne sais pas...

Monday, 07 October 2013 03:49 CDT

nicholas
Can you please try extracting with Akeeba eXtract Wizard?

In case you're wondering what's going on, this is a problem you have caused upon yourself and completely unrelated to our software. At some point you tried extracting a ZIP file you created on your computer to your site's administrator directory. Due to incompatibilities between Windows and Linux versions of the ZIP tools you ended up creating a directory called R: inside your administrator directory. Our software, of course, backed it up: it is a valid directory. Well, this is a valid directory name on Linux but an invalid directory name on Windows. Therefore trying to extract on Windows fails. Now we have to try to find out a workaround to the mess you created on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 October 2013 09:31 CDT

jmgroud
Hello
I have tried extracting with Akeeba eXtract Wizard.
Without the option "Ignore most error" : i have the same error message (see attachment file)
With the option "Ignore most error" : the extract is good, then message is "Your archive was successfully extracted"

What can i do to know excatly where is the error ? What is wrong on my site ?
What can i do to have a correct site ?
(I have test this backup/restore to copy the site and upgrade the new site in Joomla 3.1.5)

Jean-Marie

Le peu que je sais est occulté par le trop que je ne sais pas...

Tuesday, 08 October 2013 10:53 CDT

nicholas
> With the option "Ignore most error" : the extract is good, then message is "Your archive was successfully extracted"

I know. That's why I told you to use that option :)

> What can i do to know excatly where is the error ? What is wrong on my site ?

I explained in my previous reply. Let me copy/paste the detailed explanation I already gave you:

In case you're wondering what's going on, this is a problem you have caused upon yourself and completely unrelated to our software. At some point you tried extracting a ZIP file you created on your computer to your site's administrator directory. Due to incompatibilities between Windows and Linux versions of the ZIP tools you ended up creating a directory called R: inside your administrator directory. Our software, of course, backed it up: it is a valid directory. Well, this is a valid directory name on Linux but an invalid directory name on Windows. Therefore trying to extract on Windows fails. Now we have to try to find out a workaround to the mess you created on your site.


> What can i do to have a correct site ?

Remove the directory named "R:" from your site's administrator directory (I mean the live site, on your server, not the one you restored on your PC). It was created in error. You don't need it and it is screwing you up during restoration. Therefore you need to delete it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 October 2013 17:34 CDT

jmgroud
Hello

I have destroy the "R;\" durectory on my production site.
Now it's good, No more error message...
Thank you for yout help.
Jean-Marie
Le peu que je sais est occulté par le trop que je ne sais pas...

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!