Support

Site Restoration

#17705 System Restore Does Not Restore Categories Settings

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Thursday, 03 October 2013 02:32 CDT

Monday, 30 September 2013 16:09 CDT

Jlar
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.14)
PHP version: (5.3.22)
MySQL version: (5.1.7--cll)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: Akeeba Backup Pro
Kickstart version used to extract the backup: (unknown)

Description of my issue:

09302013
Hello,

I accidentally changed the category of my Main Menu early today (Sept. 30) and I want to restore it to my previous day’s category. I tried to do System Restore to my last backup date of Aug. 27, 2013 but I could not restore it. The new category has not changed to the previous one. Any suggestions?
Can you help?
Thanks.

Jlar

Monday, 30 September 2013 23:56 CDT

dlb
Yes, I do have a suggestion: Please give your non-psychic support person more to go on than "I could not restore it."

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 01 October 2013 01:13 CDT

Jlar
10012013
Hi, Dale,

Can you kindly explain to me what you mean by giving my "non-psychic support person more to go on than "I could not restore it"? Does this mean that you cannot help me? If so, I am very disappointed with your unbusinesslike or unprofessional demeanor.
Please let me know so I can ask my webhost to help me. If my webhost can help me, I am thinking of not renewing my subscription to your over-hype backup support. anymore.
It looks like you are driving away a loyal customer from further patronizing your product.
Thanks.

Jlar

Tuesday, 01 October 2013 05:42 CDT

nicholas
Dear Joseph,

In order for our support to be able to help you we need to know what you see. Saying "I could not restore it" doesn't give us any clues. Did you get an error message while restoring? Did the restore point no longer exist? Did the restore go through but for some reason you believe it didn't work? We cannot know unless you tell us: we can't read your mind. That's what Dale means. We do try to help everyone, to the degree that this is humanly feasible. This requires you to give us something to help you with.

Further to that – and trying to read your mind – you seem to be trying to restore a System Restore Point to restore your main menu items. Or your article Categories. I am not sure as your ticket makes no sense to anyone reading it. Either of these has zero chance of working. System Restore Points are used to restore an extension. The menu item and categories data are part of your site's data, not part of the menu extension you are using. This is basic Joomla! knowledge. Someone who's using Joomla! for over three years (judging by your subscription history) should have known that already. As a result you cannot, of course, restore your menu items by restoring a System Restore Point. You need to restore a full site backup.

Please remember what I've written in the documentation which you said you have read: the System Restore Points is just an attempt for a quick fix in case the update of an extension breaks something on your site's front-end. It is not meant as a substitute for full site restoration and we recommend you to always take full site backups before doing major changes to your site.

I am sorry that you misjudged the intentions of our support staff based on the casual, informal tone that we have chosen to adopt in this support ticket system. We only wanted to help you. Just like the other times you used our support you did not intend on being helped. We can't fix that, sorry.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 01 October 2013 18:15 CDT

Jlar
10012013

Hi, Nicholas,

Sorry, if I misinterpreted the “informal, casual tone” of Dale.
From your explanation, I also misinterpreted the effect that System Restore Points has on a website.
Now that you suggested that I needed to restore a full site backup and I just did.
I want to let you know that my full site backup to the last month’s has been restored just as I wanted and it is now working.
Thanks to you and to Dale for letting me review my steps.
Regards.

Jlar

Tuesday, 01 October 2013 21:42 CDT

dlb
I'm glad you got it working. I am sorry if I gave offense last night, that was not my intention. I hope I can be of service to you in the future.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 02 October 2013 04:26 CDT

Jlar
Hi, Dale,

Perhaps, I was just in a state of panic last night because I thought I would be starting from scratch. As Nicholas pointed out, I've been a subscriber to Akeeba the last three years but I still feel like a novice about Akeeba. It's true, I still have a lot of things to learn.
Thanks.

Jlar

Thursday, 03 October 2013 02:32 CDT

nicholas
No problem. I'm glad we've got you covered :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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