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Site Restoration

#16127 Failed Upgrade, Kickstarter Wont Open

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by gnostic on Monday, 20 May 2013 18:56 CDT

Monday, 20 May 2013 10:08 CDT

gnostic
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.9 > 3.1.1
PHP version: (unknown)
MySQL version: (unknown)
Host: rochen dedicated server
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I attempted to upgrade from 2.5.x to 3.1. This resulted in the admin and frontage loading blank. My attempts to find the cause have gone nowhere. I did notice that the 3.0 admin template does not show up in the database, but I do not know how to solve that. So I attempted to restore the backup I made before the upgrade, but Kickstarter will not open (403 error). Now I am stuck! My hope is that I overlooked something simple that your trained eye will catch easily. :)

admin: http://gnosticteachings.org/administrator/?aditi
front: http://gnosticteachings.org/

Monday, 20 May 2013 10:09 CDT

nicholas
Remove or rename the .htaccess file from your site's root before running kickstart.php

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 10:20 CDT

gnostic
Thanks, that got Kickstart to load, but the Amazon button does not do anything, and it is not seeing our backups. :(

BTW, site root is 755.
Edited by gnostic on 2013-05-20 10:29 CDT

Monday, 20 May 2013 10:26 CDT

nicholas
Have you tried using Kickstart 3.7.0 which was published today?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 10:30 CDT

gnostic
Yes, we are using 3.7.0 pro.

Monday, 20 May 2013 11:00 CDT

nicholas
Can you try uploading the jquery.min.js and json2.min.js along in the same directory as kickstart.php please and retry?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 11:02 CDT

gnostic
Restoration now in progress. Thanks!

Monday, 20 May 2013 11:05 CDT

nicholas
You're welcome!

BTW, which browser are you using? I'm trying to figure out if this is caused by some version of Internet Explorer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 11:20 CDT

gnostic
Hi Nicholas,

Well, the site was restored but is still not functioning. Previous backups worked flawlessly. The conditions are nearly the same, even though we backed up to the 2.5.x version. The difference now is that the admin side shows a 500 error, "JHtmlBehavior: :mootools not supported."

Now I am really confused!

EDIT: Mostly Safari (mac) but I double check in Chrome if there are issues. The behavior happens in both.

EDIT 2: BTW, the "clean up" button did not do anything. The backup files are still in the site root.
Edited by gnostic on 2013-05-20 11:23 CDT

Monday, 20 May 2013 11:27 CDT

nicholas
Did you remember to delete all files and folders before downgrading the site from Joomla! 3.1 to 2.5? As noted, restoring a backup on top of a site with a different Joomla! version will NOT work and the resulting site will be broken.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 11:44 CDT

gnostic
You must be developing an enormous amount of patience! As suspected, I did not delete the files first. Re-restoring now... :)

Monday, 20 May 2013 11:49 CDT

nicholas
No worries :) After a few years of doing support I've gotten used to it :D

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 12:11 CDT

gnostic
We have an error in the restored site: "JLIB_APPLICATION_ERROR_COMPONENT_NOT_LOADING"

Edit: my fault. Sigh....
Edited by gnostic on 2013-05-20 12:16 CDT

Monday, 20 May 2013 12:14 CDT

nicholas
That's one of the components on your site not working properly (or a plugin / module trying to load a component). Unfortunately the message doesn't give enough information to understand exactly what's going on and I can't really help with it :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 13:59 CDT

gnostic
What got us in trouble was attempting to update from Joomla 2.5.11 to 3.11. We used Joomla's built in updater, but it ended on an empty white page, and we could not get in to the admin or front end of the site. Our guess is that some extension caused the problem, so we have been removing whatever we can. Do you have any other suggestions for how to do this update?

Monday, 20 May 2013 16:24 CDT

nicholas
I will tell you how I'd do it. Start with a copy of your site. Disable all third party modules, plugins and components (through Module Manager, Plugin Manager and Manage Extensions respectively). Also switch to a built-in front-end and back-end template. Then do the upgrade. Install new J3 compatible versions of your extensions and start enabling them one by one.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 18:56 CDT

gnostic
Wonderful advice. Thanks very much for all of your help. I truly appreciate it.

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