Support

Site Restoration

#15778 Kickstarter Amazon S3 Error

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Wednesday, 17 April 2013 01:55 CDT

Wednesday, 17 April 2013 00:58 CDT

jonathanberger
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.9
PHP version: 5.3
MySQL version: unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: latest
Kickstart version used to extract the backup: 3.6.0 pro

Description of my issue: When i open kickstarter.php and put in my amazon credentials i get this error

Akeeba Kickstart Professional 3.6.0
AN ERROR OCCURED
S3::listBuckets(): [77] error setting certificate verify locations: CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none

START OVER

Wednesday, 17 April 2013 01:55 CDT

nicholas
Your host has an invalid certificate authority cache file path set up on the server. There is a workaround. Go to http://curl.haxx.se/ca/cacert.pem and save the page as a file called cacert.pem. Upload that file alongside kickstart.php on your site. Kickstart should now pick up this file instead of the invalid file your host specifies and eliminate this error.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!