Support

Site Restoration

#15113 Installation hanging on first screen

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Friday, 22 February 2013 11:40 CST

mercwonder

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 3.0.2
PHP version: 5.3
MySQL version: (unknown)
Host: iWeb (Dedicated Server)
Akeeba Backup version which took the backup: 3.6.12
Kickstart version used to extract the backup: 3.6.0

Description of my issue:

Kickstart extracts the files perfectly, however when I'm on the first screen (see attached) and go to click on the "NEXT" button, it doesn't do anything.  It simply refreshes the page... I have removed my .htaccess file as well as the php.ini file and it still doesn't work.  I'm not sure what the issue could be... I've been using Akeeba for quite some time and haven't had this issue. 

nicholas
Akeeba Staff
Manager

As I can see on the screenshot, you are not meeting the requirements set forth by Joomla! itself. The "MB language is default" check is set to No. Please note that this is a Joomla! requirement, not one set by Akeeba Backup.

In a related Joomla.org forum thread I can see various solutions. I would recommend asking your host to set:

mbstring.language=neutral

in their php.ini, either for the entire server or at least your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mercwonder

You sir are a genious... I logged into our server and changed the php.ini and now it works.  

 

Thank you!!!

 

 

nicholas
Akeeba Staff
Manager

You're welcome, Matt!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!