Support

Site Restoration

#14980 Recovery from wrong backup restore

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Tuesday, 12 February 2013 01:19 CST

flotsman

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.9
PHP version: latest
MySQL version: (unknown)
Host: godaddy
Akeeba Backup version which took the backup: 3.6.12
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I ran an update of teh admintools and I couldn't access my site from out side of one computer

I decided to restore a backup and it turned out to be one that was 6 months old. I can see the files

within FTP browser. How do I get Akeeba to restore teh most recent versions when it can't see them in GUI?

nicholas
Akeeba Staff
Manager

You can always copy the backup archive to your site's root, upload kickstart.php and perform the backup restoration. This is described in the Quick Start Guide.

Alternatively, if you have access to your Joomla! site's back-end you can go to Components, Akeeba Backup, Manage Backups and click on the Import button. This will allow you to import backup archives in the Manage Backups page which in turn will allow you to use the integrated restoration feature.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

flotsman

Tried that it fails - I have yet to have a successful backup. I have to rebuild me site back from 6 months ago.

Is there a best practices guide because I am on the road away from my home computer and have to do this all remotely?

nicholas
Akeeba Staff
Manager

I am not sure what you tried and fails. Do you have a recent backup? Did you try copying it to the root of the site and running Kickstart against it? If you can provide a specific error message I might be able to help. Otherwise you're telling me that Akeeba Backup doesn't work. Mind you, it's been downloaded more than 5 million times (I stopped counting after that mark, reached in November 2012) and I've stood many times in front of an audience doing a live backup, full site erase and resurrecting the site from its grave :)

Regarding best practices, there is only one guideline: you need frequent and tested backups. Regarding restoration it's equally simple: upload the archive and kickstart.php, run Kickstart from the web browser and follow the on-screen instructions. The Quick Start Guide, the User's Guide, the videos and the various third party resources (tutorials, videos) is nothing but an elaboration on these simple principles.

For what is worth, Akeeba Backup was deliberately designed to be used remotely (without physical access to the server). You just need the bare minimum: FTP access and a web browser. From that point it depends on where your backup archives are stored and your available access. If they are stored in your computer at home you're pretty much screwed until you get there. If you have limited Internet connectivity and uploading backups is not possible, you're screwed. I mean, you somehow need to upload your backups and Kickstart. If your backups are on your server or on Amazon S3 you only need to upload kickstart.php and the rest can be performed from your browser. So, "remotely" is a very relative term that takes a lot of interpretation. There's no single set of instructions which work in all "remote" situations.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

flotsman

Well I have been working nearly 10 hours trying over and over to get my site back up.

I have gone to Godaddy and restored teh entire site to various dates and when it has came up I can no longer access it even after removing the htaccess.

It seem no one here is interested in remoting in to my site or taking a look at it to help.

I am very upset as I am on the road and don't have the time to do all the work and get this up again. I bought your product so this would not happen and here we are.

Restoring again......

If I can ever get back in to my site I will be uninstalling your backup as like I have said has never worked without complete chaos for me.

GoDaddy can restore up to 30 days of files.

I have your security suite as well which could alos be causing my problem of access.

Really speachless.

flotsman

Response Error.

Technical Description:

502 Bad Gateway - Response Error, a bad response was recieved from another proxy server or the destination origin server.

I can't access my site other than with ftp. How do I get back in to admin my site?

Seem admintools is not working.

 

Can you help please ?

nicholas
Akeeba Staff
Manager
FYI the 502 means that your host has screwed up. Search it up when you get back home and remember that GD is using a server cluster. Speaking of which. You are using the worst quality host out there. What do you expect? Smooth experience? Their servers are abysmal. That's the problem you have, not my software. Besides, as far as I understand, the only backup you have is from 6 months ago and it restored fine. Then you did something misguided. You started restoring files from the last 30 days without updating the database. And you wonder why this does not work! And you have the nerve to accuse MY SOFTWARE for breaking your site? The one you have been systematically screwing up for two days?!

Look. I already told you. The restoration procedure in your case should be:
Delete existing files and folders because you have created a mess
Upload the backup archive
Upload Kickstart
Run Kickstart and proceed with the restoration script
Wait 10-30 minutes after the restoration. GoDaddy's crappy servers will only see the updated .htaccess after that long.

If you cannot follow this procedure because you are not on your computer and don't have access to your backups it's not a problem with my software, it's a problem with your readiness. Is that clear? I cannot help with readiness problems, random actions I have not recommended.

For what is worth, if you believe Admin Tools is to blame just delete the plugins/system/admintools directory. That removes all of my AT code that's loading on your site. The problem will persist and you'll finally come to do a proper restoration which is the only way to recover your site and the exact reason you are using Akeeba Backup, just like thousands of paying and dozens of thousands of non-paying users.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!