Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.13
MySQL version: 14.14 dist 5.5.20
Host: self-hosted
Akeeba Backup version which took the backup: 3.6.12
Kickstart version used to extract the backup: extract wizard v 3.3

Description of my issue:

I use cron and a command line backup using cli/akeeba-backup.php which uses only backup profile defined.  I have used the extract wizard 3.3 to restore the backup on another server, but upon completion I found it was missing some files and directories.  The backup log reports the these missing files and directories were scanned and packed into the backup, so I do not know why they were not extracted.  At this point I am not sure what might be missing in the restored copy of the website.  I do know that the entire "/includes" directory was not restored as well as a subdirectory in "/images" named "frontpage-slideshow-banner".  I'm sure this process has worked in the past.  Do you have any suggestions?  The backup log is attached if it might be of help.

Regards,

Robin

Thank you very much for the quick reply!  I just ran the extract wizard again and un-checked the "ignore most errors" option.  This time it failed with the following message:

Could not read data from the archive. DEBUG Phga na grapsw to symlink kai efaga palto - Apo /var/www/html/images/video/campaign-2010/hdnr sto /var/www/html/success-stories/hdnr

The error box only had an "OK" button and clicking that stopped the restoration.  The "success-stories" directory contains symbolic links to the images directory.  Do sym-links cause a problem with the extract wizard?

Thanks for your help.

Thank you.

I am restoring onto a linux server from a linux server and same version of OS (Fedora 15) on both machines.  I think it might be a timing problem.  It's trying to create the sym links, but the restoration hasn't yet dumped the images directory that it's trying to link to.  I can exclude the directory with sym links unless you know of another way to get around this.

Once I get past this, I can see of the "ignore most errors" option is getting in the way with the other directories & files.

Ah, good idea!  However, I just tried as you suggested and the 2nd extract failed with the same message *and* the directories/files that are being linked to had been restored.

I ran another backup excluding all files and subdirectories in "success-stories".  I then ran extract with "ignore most errors" unchecked, but got this message and the restore stopped:

Could not read data from the archive. DEBUG Phga na grapsw to symlink kai efaga palto - Apo /var/www/html/images/video/campaign-2010/index.html sto /var/www/html/success-stories/index.html

It seemed like the ingnore all files/subdirectories didn't quite do as I thought it shold so I manually excluded each file within "success-stories" and ran another extract with "ignore most errors" unchecked.  However, it still fails with the above error and the log shows that even with index.html excluded from the backup, it still adds it to the archive (attached).

Do you have any other suggestions?

I appreciate all your help... and for being so available/quick!  The kickstart program seems to work find and I'll switch to using that instead of extract.  Being a command-line junkie, I'm going to miss it though.  :-)