Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes, kickstart restoration issues
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.8
PHP version: (unknown)
MySQL version: (unknown)
Host: Aruba
Akeeba Backup version: 3.6.10

Hi Nikolaos,
I'm having some problems with kickstart restoring.
I have created a backup of my site - everything ok
Upload and extracted using Kickstart - everything ok

When I click on "Install" I get a 500 error.
The weird thing is that now I can't run Kickstart again, since I still get the 500 error on every page.

However, I created a dummy file, echoing 'foo' and it works fine.
Even if there is no .htaccess file, I created it, trying to uncomment the RewriteBase directive - no help

Permissions are ok: 755 for folders, 644 for files and the owner is the correct one, I checked by a week ago backup

Can you help me?

ops, wrong section...

I hope you can moved the entire discussion, so I'll continue writing here.

Looking at server logs, this is the error:

[Mon Jan 14 16:17:10 2013] [error] [client 89.97.243.30:41589] - www.xxxx.it - End of script output before headers: index.php

[Mon Jan 14 16:17:10 2013] [error] [client 89.97.243.30:41589] - www.xxxx.it - AH01215: suexec policy violation: see suexec log for more details

I believe this tells it all:

[Mon Jan 14 16:17:10 2013] [error] [client 89.97.243.30:41589] - www.xxxx.it - AH01215: suexec policy violation: see suexec log for more details

Apparently your host doesn't like folders having 0755 permissions and files having 0644 permissions. Please ask them what the permissions should be and change the permissions of the extracted folders and files before proceeding with the restoration.

Luckly the hosting has a feature named "Fix permissions".

I run that and now everything is working.

Just for curiosity sake, I took a look using Filezilla and...

folders are 0755 and files 0755

O_o

However, now it's working...

Files are 0755?!?!?! Oh, wow. I don't know what else can I say.

and it's the biggest hosting in Italy :(