Support

Here's the error we are getting which is preventing us from going any further. I've had much success in the past and this is the first time it is not working. thanks

jos-Error: String could not be parsed as XML

JSite -> dispatch() @ \NAS-009WINSPACE00710-sjnfc.comwwwindex.php:42
JError :: raiseError() @ \NAS-009WINSPACE00710-sjnfc.comwwwincludesapplication.php:208
JError :: raise() @ \NAS-009WINSPACE00710-sjnfc.comwwwlibrariesjoomlaerrorerror.php:251


Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5
PHP version: 5.3
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

ok, we are checking - it does say in the wizard XML Support and a yes by it... I'll wait to hear back from the host though. thanks!

Here is the message I received back from the host:

Yes, it is enabled.

From the message it seems the issue is a malformed XML document - String could not be parsed as XML.

Thanks for looking at that - I've passed that along. I did the site design and just provided the files with backup, kickstart and documentation to another company so I'm troubleshooting for them. I think they have just left for the weekend, so I may not get an answer now til Tuesday. Thanks so much for your assistance and hopefully we'll have joy on Tuesday morning!

Lillian