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Site Restoration

#12473 Problems with 1&1

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Tuesday, 29 May 2012 10:26 CDT

DougT
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 5.2.4)
PHP version: 5
MySQL version: (unknown)
Host: 1&1
Akeeba Backup Professional 3.5.1 (2012-05-25)
Kickstart version 3.5.1

Description of my issue:

Every time I try to extract a backup via kickstart or restore via akeeba I get an error message Could not open logs/index.html for writing

The only reference found in your forum was dated back to 2009 and seemed to be unresolved.

Any thoughts on how to get around this. I tried deleting everything in the logs directory but permissions are denied.

nicholas
Akeeba Staff
Manager
What happens is that 1&1 has a system folder named logs. Its name conflicts with one of the core Joomla! folders and causes this issue. As documented, you have to go to Files and Directories Exclusion and exclude that directory from the backup.

Alternatively, you can work around this issue on restoration. Extract the archive locally and upload everything except the logs folder, then access http://www.example.com/installation/index.php where www.example.com is the domain name to your site.

Finally, I'd strongly suggest changing the default logs folder in Joomla!'s Global Configuration. However, since this has to do with basic usage of Joomla!, I can provide neither instructions not support for doing so. You can review Joomla!'s on-line documentation or ask in the official Joomla! forum.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

DougT
Thanks For your suggestions. They worked. Unfortunately there were other issues as well. I ended up restoring it into a sub-directory and then pointing the domain to that directory.

Thanks for all that you put into your products and support.

Cheers

nicholas
Akeeba Staff
Manager
You're welcome, Doug!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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