Support

Site Restoration

#12329 Is it possible to cancel a restore after it is started?

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Thursday, 17 May 2012 09:19 CDT

kvo3369
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:
My site was not working correctly after a change. I had made a backup before the change, so attempted to restore it. I can't get past the 2nd step (db restore) and my host isn't helping me. I would like to back out of the restoration as anyone who pulls up the site will see the restoration process unfinished.

nicholas
Akeeba Staff
Manager
You can remove the installation directory but it's not necessary that your site will work. If your database connection information has changed since the backup then your site will display an error message about not being able to connect to the database.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kvo3369
Right. How about this... I restored it to my test site, went fine, but now when I pull up my test site it redirects me to the url of the broken site. Where do I fix this?

nicholas
Akeeba Staff
Manager
This sounds like either a $live_site setting in your configuration.php file or a directive in your .htaccess file. I recommend reading very carefully our post-restoration basic troubleshooting instructions. It covers both cases (yes, they used to be two too frequently asked question, that's why I've put them in that page).

Also have a look at the post-restoration section of our troubleshooter for further information regarding issues on restored sites and how to solve them. Our troubleshooting instructions cover about 90% of all issues you might encounter with or software.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!