Support

Site Restoration

#12211 S3 Restoration

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Friday, 08 June 2012 18:00 CDT

[email protected]
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes, found similar, took advice and updated root cert
Have I read the documentation before posting (which pages?)? Yes, kickstart manual pdf
Joomla! version: 1.5.26
PHP version: 5.3.10
MySQL version: 5.5
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: 3.5.1 Pro

Note: apache has CurlSSL installed

Description of my issue:
When trying to Connect to Amazon S3 (first step) I get "An Error Occured (sic)". Looking deeper, I get this message:

###{"status":false,"error":"S3::listBuckets(): [77] error setting certificate verify locations:n CAfile: AKEEBA_CACERT_PEMn CApath: nonen","buckets":[]}###

I can't find in the php where the AKEEBA_CACERT_PEM const is defined.

Thanks!

nicholas
Akeeba Staff
Manager
The AKEEBA_CACERT_PEM part of the error message is my fault. I've already corrected it in the SVN repository last week, but the fix hasn't made it into any official releases yet. The real problem, however, is quite different. Your host's PHP does not have access to a system-wide root SSL certificate cache (that's what cacert.pem is). This can mean that either your host forgot to install the root certificates package on their server or that cURL was compiled without OpenSSL support. Based on your description, the former is the case: your host didn't install the root certificates package on the system. Please ask your host to do that. If they decline, I will have to provide a workaround in the next release of Akeeba Kickstart Professional.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]
That's very helpful! I'm currently running a VM with CentOS 6. I've tried looking up some information on installing some kind of root certificates, and I will admit this is probably past the information I know. But I do see the following on the server, which I think may be the root certificates of which you speak. Is there a way to test and see if this is right or wrong? Thanks!

@atlas [/etc/pki]# ls tls/certs/
./            somedom.somedom.com.crt       make-dummy-cert*
../           b13cc6df.0@                   Makefile
02410eb1.0@   c9c47bf0.0@                   mozilla_cabundle.pem.cab
106cd822.0@   ca-bundle.crt                 new_godaddy.cab
11a74278.0@   ca-bundle.trust.crt           new_starfield.cab
157753a5.0@   cacert.cab                    old_godaddy.cab
2835ab7b.0@   ce100da1.0@                   old_starfield.cab
550f9beb.0@   centos-x64.steadfast.net.crt  positivessl.cab
55a10908.0@   comodo.cab                    rapidssl.cab
578d5c04.0@   comodo-gte.cab                RegistercomSSLServicesCADV.cab
590d426f.0@   d0cba2e5.0@                   RegistercomSSLServicesCAOV.cab
598630ad.0@   equifax.cab                   securetrust.cab
5ad8a5d6.0@   f131b364.0@                   starfield.cab
5afe2d56.0@   f39fc864.0@                   startcom.cab
7f159afe.0@   freessl-chain.cab             usertrust.cab
addtrust.cab  godaddy.cab                   xrampgs.cab

nicholas
Akeeba Staff
Manager
Unfortunately I have no idea about CentOS so I can't help :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]
Understandable. I will contact the host and post the resulting information here to help any others that may experience this problem.

As for the AKEEBA_CACERT_PEM issue, when do you think you will be pushing an update that will resolve this issue? I would be interested in testing that, as well as testing anything that would bypass the root certificate issue that I am having.

Thank you again for your fast help, and especially for your great software!

nicholas
Akeeba Staff
Manager
I will push out a release, that's for sure. I am just not sure when I'll do that :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!